General terms and conditions
General Terms and Conditions (GTC) for the use of HCC Academy (brand of holistic change concepts GmbH)
Scope of application/ General
These General Terms and Conditions (hereinafter ‘GTC’) govern the contractual relationship between the user (hereinafter ‘user’, ‘buyer’, ‘customer/s’ or ‘you’) and holistc change concepts GmbH, HCC Academy (hereinafter ‘HCC Academy’, ‘seller’ or ‘we’) regarding the use of the HCC Academy learning platform and the services and content offered on it, insofar as these are not amended by written agreements between the parties.
For the purposes of these GTC, a user is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A user as an entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
The customer will be notified of changes to these terms and conditions by e-mail. If the customer does not object to this amendment within four weeks of receipt of the notification, the amendments shall be deemed to have been accepted by the customer. With the continued active use of the HCC Academy platform and the technically connected hosting or payment platforms after notification of the changes to the GTC, users accept these GTC in their current version.
Services of HCC Academy
HCC Academy offers an online learning platform on which users can access various learning content, courses, training materials and other educational resources.
Use of the platform may be free of charge or subject to a fee, depending on the services and content offered and the individual agreements between HCC Academy and the user. Access to fee-based offers, such as courses, webinars, lectures or recordings of seminars/webinars, is valid for a maximum period of 6 months per purchased product/offer. An extension of access per product can be regulated via an additional fee. However, there is no obligation on the part of the HCC Academy to extend access.
Furthermore, access via a maximum of 2 end devices per user is permitted. Attempts to gain access to the purchased platform content via more than two end devices per user may be considered misuse by the HCC Academy and may result in the user account being blocked.
Conclusion of contract
The presentation of the goods and services offered does not constitute a binding offer by the seller. Only the ordering of goods or services by the customer constitutes a binding offer in accordance with § 145 BGB. If the purchase offer is accepted by HCC Academy, HCC Academy shall send the customer an order confirmation by e-mail. After submission of the offer and successful completion of the order, the customer receives a purchase confirmation by e-mail with the relevant data. The customer must ensure that the e-mail address they have entered is correct. During the ordering process, the customer has the opportunity to correct the entries made. Before completing the order process, the customer receives a summary of all order details and is given the opportunity to check their details. The contract is concluded in German. The customer will be contacted by the seller by e-mail.
Registration and user account
Registration and the creation of a user account may be required to use certain functions of the platform. You are obliged to provide truthful and complete information when registering and to update this information as required. You are responsible for maintaining the confidentiality of your access data and must not disclose it to third parties. Rights and obligations of use You are granted a limited, non-transferable right to use the platform and the content offered on it for personal and, in some cases, commercial purposes.
You undertake not to use the platform for unlawful purposes and not to publish any content that violates applicable law or infringes the rights of third parties. You are prohibited from copying, modifying, distributing or otherwise using content from the platform unless this is expressly authorised or permitted by law. In the case of digital goods, the seller grants the customer a non-exclusive right, unlimited in terms of location and time, to use the digital content provided for private and business purposes. The content may not be passed on to third parties or reproduced for third parties unless permission has been granted by the seller.
Terms of payment
The purchase price is due immediately upon ordering. Payment for the goods shall be made using the payment methods provided. The prices stated at the time of the order shall apply. The prices stated in the price information include the statutory value added tax. The customer may only offset claims of the seller against undisputed or legally established counterclaims or counterclaims that are ready for judgement.
Shipping conditions
The ordered goods shall be dispatched in accordance with the agreements made. Any shipping costs incurred are listed in the product description and are shown separately on the invoice. Digital goods are made available to the customer in electronic form either as a download or by e-mail.
Right of cancellation
If a customer acts as a consumer in accordance with §13 BGB, he is generally entitled to a statutory right of cancellation. The right of cancellation can only lapse for ‘digital content’ in accordance with Section 356 (5) BGB. ‘Digital content’ is “data that is produced and provided in digital form” (Section 312f (3) BGB). If a customer acts as an entrepreneur in accordance with Section 14 BGB in the exercise of his commercial or independent professional activity, he is not entitled to a statutory right of cancellation. Further information on the right of cancellation can be found in the cancellation policy on the payment page of the product.
Exclusion of liability
The seller is liable for the intentional and negligent breach of obligations, the fulfilment of which is essential for the proper performance of the contract, the breach of which jeopardises the achievement of the purpose of the contract and on the observance of which a customer regularly relies. In the latter case, however, the seller shall only be liable for foreseeable damage typical of the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those specified in the above sentences.
The above exclusions of liability shall not apply in the event of injury to life, limb or health. Liability under the Product Liability Act remains unaffected.
The information, courses, webinars and lectures provided on the HCC Academy provide information in whole or in part on therapy procedures/methods that are not recognised in the conventional medical sense in whole or in part, which are to be classified in the legal sense as new methods or therapeutic trials whose effectiveness has not been sufficiently or conclusively proven in randomised studies required for this purpose. All information offered serves to expand knowledge without any claim to correctness, completeness or topicality of the content provided on the platform.
This means that the use of the information presented here may involve unknown risks for which the HCC ACADEMY accepts no liability. Please never use this information for the independent treatment of a disease or symptoms, please do not discontinue any treatment and always consult your doctor!
We are not liable for any damage caused by the use of the platform or the content offered on it.
All content that we make available on our website https://www.HCC Academy.de and in our media accessible or offered via the website (e.g. training courses, webinars, interviews, workshops, training programmes, courses, etc.) is researched and created with the greatest possible care. We endeavour to present information that is as up-to-date and comprehensive as possible; however, we cannot guarantee that it is complete, correct or up-to-date.
To the extent permitted by law, the services and all content are provided ‘as is’ and without any express or implied warranty of any kind. holistic change concepts GmbH, which provides the content under the HCC Academy brand, its affiliates, content providers, teachers, speakers, contributors, sponsors and other business partners and their employees, contractors and other agents expressly disclaim all warranties and conditions of merchantability, fitness for a particular purpose and non-infringement, as well as any warranty arising out of course of dealing and/or usage of trade. Furthermore, holistic change concepts GmbH/ HCC Academy does not warrant that the HCC Academy website will be uninterrupted and/or error-free or that it will be accessible to the same extent, that defects can be corrected or that any part of this site, downloadable information, including the service provider platforms whose servers we use and on which we make content available are free of viruses or other harmful components!
We make no warranties or legal or other representations regarding the use or the results of the use of the Website and/or its content, or the content of third party websites in terms of its correctness, accuracy, timeliness, reliability, legal compliance and timeliness. Whenever you make decisions, act or intend to act on the basis of the content provided on the HCC Academy, you bear sole responsibility and liability for compliance with applicable law in your country and other applicable guidelines in your country. We expressly point out that not all content offered on our website and in courses, lectures, webinars on our e-learning platform and in seminars has been scientifically or clinically proven or proven to be accurate. We expressly assume no liability or warranty for the use of the content in any form whatsoever, for the use of the content as a basis for therapy or training decisions or for any damage that may result – including to third parties.
The following applies in particular to all media (digital documents, print templates) that are offered for download on our website and made available to the user for their own use in various media, such as their own website or in their own premises or advertising appearances: This content cannot cover the specific features of a situation/service offered by the user and does not offer any legal security for the scope of the user’s own use. The content can be edited and/or is only to be used as a basis for the user’s own print products or for use in digital media. Whether and how the content/documents are to be adapted to the specific situation of the user, as well as checking the documents for completeness, plausibility, freedom from errors and contradictions and legal certainty, is the responsibility of the user.
We expressly point out that the content is not a substitute for a diagnosis or treatment by a doctor, psychologist/psychotherapist or alternative practitioner. In particular, the information provided should not and cannot replace medical, psychological or alternative counselling or treatment.
The information is not intended as a substitute for professional advice or treatment from a trained, recognised doctor or other qualified person and/or therapist, but as an exchange of knowledge and information based on our experience and the experience of our partners. The information is not intended to diagnose or prescribe for any medical or mental condition, nor to prevent, treat, mitigate or cure.
We would also like to point out that the decision to carry out or not to carry out treatment should always be made with appropriately qualified doctors, psychologists/psychotherapists or alternative practitioners and must not be based solely on the information provided by us. In the event of health or psychological complaints, discomfort or illness, it is recommended that you consult appropriate doctors, medical facilities or therapists. Any use is at your own risk.
Liability for links
Our offers contain links to external websites of third parties over whose content we have no influence. Therefore, we cannot accept any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognisable at the time of linking. However, permanent monitoring of the content of the linked pages is not reasonable without concrete evidence of an infringement. If we become aware of any legal infringements, we will remove such links immediately.
According to the current state of technology, data communication via the Internet cannot be guaranteed to be error-free and/or available at all times. In this respect, the seller is not liable for the constant and uninterrupted availability of the online trading system and the online offers.
The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr. We do not participate in dispute resolution proceedings before a consumer arbitration board.
Offline events
If the customer purchases access/tickets for offline events (seminars/events/workshops) of the HCC Academy, the following additional terms and conditions apply.
Registration for an offline event
Registrations for our seminars are made by online form, letter, fax, e-mail or telephone. Registration is a binding offer. A contract is only concluded when we accept the offer. The booking will be confirmed in writing by e-mail.
Terms of payment for offline events
Invoices are payable immediately upon receipt without deduction. Invoices are normally sent out after the seminars. Payments are generally free of charge for the recipient. This also applies to payments from abroad and even if a transaction fee is incurred. The costs of payment transactions are always borne by the initiator of the transaction. All seminar fees are subject to the value added tax applicable at the time of the service.
Cancellation and rebooking of offline events
Cancellations (cancellations) must always be made in writing. Cancellations up to four weeks before the start of the seminar may be cancelled free of charge. In the event of cancellation less than four weeks before the start of the seminar, we will charge 100% of the seminar fee. In justified cases, the participant can also rebook his/her participation to a later date less than four weeks before the start of the seminar. The payment obligation for the original date remains in force, but no further costs will be incurred for the alternative date. In the event of non-attendance, the full seminar fee will be charged. If a participant does not make full use of the seminar, there is no entitlement to a refund for the unused part. Seminar participation is transferable at any time.
Changes to the scope of services for offline events
In light of current events (e.g. epidemics, natural disasters), open seminars may take place virtually (online) and not as face-to-face events. The content and schedule of the seminar programme as well as the assignment of trainers can also be changed while maintaining the overall character of the seminar. This does not entitle the participant to withdraw from the contract or to reduce the invoice amount.
In the event of unforeseeable events which make it impossible to hold the seminar/event safely or which require a postponement for compelling organisational or economic reasons for which the HCC Academy or a cooperating organiser is not responsible, the organiser reserves the right to convert an event into a virtual event (e.g. via ZOOM).
If the speaker is unable to attend or for other reasons (force majeure or other unforeseeable events) that make it impossible to convert an event into a virtual event, HCC Academy / or the cooperating organiser reserves the right to cancel an event. In this case, the organiser will inform the customer immediately and rebook the tickets for a subsequent event. Cancellation costs against which the participant could have insured himself (ticket insurance, travel cancellation insurance, etc.) will not be reimbursed under any circumstances.
In the event of force majeure or official cancellation of the event, liability on the part of the organiser is excluded. Liability for cancellation or rebooking fees for means of transport booked by the customer or accommodation costs is excluded.
Cancellation of an OFFline event
We reserve the right to cancel seminars, workshops or other events if the number of participants is too low (less than 5-10 depending on the event). In such cases, an alternative date will be named. If the event is cancelled due to illness of the trainer/speaker, force majeure or other unforeseeable events, there is no entitlement to the event being held. There is no entitlement to compensation for travel and accommodation costs or loss of working hours. No liability is accepted for indirect damages, in particular loss of profit or third-party claims. Payments already made may be reclaimed in the event of cancellation.
Copyrights for offline events
By registering for a face-to-face event, seminar participants undertake to observe the following points: Workbooks or documents etc. accompanying the event are subject to copyright and may not be reproduced photomechanically or electronically at any time or under any circumstances; they are intended for the personal use of the participants only and may not be passed on to third parties. Photographs (e.g. during the event or of presentation screens), recordings, recordings via mobile phone or other photo and video equipment are not permitted. In the event of illegal behaviour, the HCC Academy reserves the right to exclude the participant from the event. A refund (full or partial) of the ticket price as well as further costs incurred in the event of exclusion from the event (e.g. flight rebooking etc.) are excluded. No liability is accepted for indirect damages, in particular loss of profit or third-party claims, in the event of exclusion.
Liability for OFFline events
All face-to-face events are carefully prepared and carried out according to the current state of knowledge. We accept no liability for advice given and the utilisation of the knowledge acquired. The exclusion of liability applies analogously to our online offers. The organiser and/or the HCC Academy are only liable for damages caused by them intentionally or through gross negligence. We also accept no responsibility for disadvantages resulting from a lack of seminar prerequisites or incorrect self-assessment with regard to helpful basic knowledge on the part of the participants.
Changes to the GTC
HCC Academy reserves the right to amend or update these GTC at any time. You will be informed of any changes to the GTC in good time. The changes will take effect as soon as you agree to them or continue to use the platform.
Final provisions
Amendments or additions to these terms and conditions must be made in writing. This also applies to the cancellation of this written form requirement.
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the country in which a consumer has his habitual residence remain unaffected.
If a consumer had his domicile or habitual residence in Germany when the contract was concluded and has either relocated at the time the action is brought or his place of residence is unknown at that time, the place of jurisdiction for all disputes shall be the seller’s place of business.
If a consumer does not have his domicile or habitual residence in a member state of the European Union, the courts at the seller’s place of business shall have exclusive jurisdiction for all disputes.
If the customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the place of business of the seller.
Should individual provisions of this contract be ineffective or contradict the statutory regulations, this shall not affect the remainder of the contract. The invalid provision shall be replaced by the contracting parties by mutual agreement by a legally valid provision which comes closest to the economic sense and purpose of the invalid provision. The above provision shall apply accordingly in the event of loopholes.
With regard to translations of these GTC into other languages, the following shall apply: Only the German version of these GTC shall be authoritative for the legal meaning and validity.
Status: 26 March 2025